Purpose of the contract


The purpose of the present general conditions of sale is to set out the contractual provisions between Maison Soulat and the Customer and the conditions applicable to any purchase made through the e-commerce site : https://maison-soulat.fr, for the consumer. The acquisition of a good or a service through this site implies an acceptance without reserve by the customer of these general conditions of sale.


Legal information



Ordinance n° 59-107 of January 7, 1959 and Law n° 74-631 of July 5, 1974 prohibit the sale and offer of alcoholic beverages to minors. Therefore, by filling out your Order Form, you acknowledge that you have the legal capacity to enter into this contract.



The abuse of alcohol is dangerous for your health, you must drink responsibly.


Presentation of the products


The characteristics of the products offered for sale are presented in the different sections of our site (hereinafter referred to as "Products": "wines", "bubbles", "spirits", "made in Charente". The photographs are not part of the contractual field, and are subject to change without prior notice. The tasting notes are subjective by definition, and Maison Soulat cannot be held responsible. All texts and images presented on the website of Maison Soulat are reserved, for the whole world, under the copyright and intellectual property; their reproduction, even partial, is strictly forbidden.


Duration of validity of the offers of sale


The products presented are considered available. In case of an order of a product that has become unavailable, the customer will be informed of this unavailability, as soon as possible, by telephone or e-mail, to discuss the following possibilities:

- To postpone the delivery while waiting for the restocking of the missing product, when it is possible,

- To replace the product by another equivalent in quality and price, 

- To cancel your order and to issue a refund for this item when the order has already been paid.


Product prices


The headings " Products ", on our site, indicate the prices in euros, all taxes included, except shipping costs. The amount of VAT is specified during the validation of the order by the customer, and the shipping costs appear at the end of the selection of the various products by the customer. These are subject to the current rates of the carrier chosen by the customer placing the order. All orders are payable in advance in euros. 

Maison Soulat reserves the right to modify its prices at any time, but the products ordered are invoiced at the price in effect at the time the order is registered. In case of discrepancy between the current price and the price indicated at the time of the order, the current price will prevail. The customer will nevertheless have the possibility to cancel his order if the current price does not suit him.



  • The customer validates his order by clicking on the link "Order", when viewing his basket and after having accepted the present general conditions of sale. The data recorded by the company Maison Soulat constitute proof of the nature, content and date of the order. The latter is archived by the company Maison Soulat under the conditions and within the legal deadlines; the customer can access this archiving by contacting the company.

  • Maison Soulat cannot honor orders from countries that prohibit the direct shipment of wines and spirits.

  • All our offers are subject to availability.

  • Considering the rare or speculative nature of certain products, restrictions on the quantities available may be applied. In such a case, the available quantity is limited per household (same name, same address, same email address, same account or credit card holder). "Maison SOULAT" therefore reserves the right to refuse an order in case of doubt on the previous existence of an order on such a product.

Special conditions of sale for "Primeurs"


The " Primeurs " wines can only be ordered from a minimum quantity of 6 bottles per vintage, with a multiple of 12 for each order (for special formats - half-bottles, magnums - please contact us). As soon as we receive your order and the payment, we will send you a pro forma invoice, excluding VAT, which will be valid as a title of ownership. After the availability of these wines by the property, we will send you the final invoice showing : 

- The transport costs,

- The VAT calculated at the current rate (currently 20%),

Except sale and without commitment, within the limit of available stocks.

In case of unavailability of wines due to data synchronization errors or breakage during transport, for which a third party would be responsible, " Maison SOULAT " will try to offer you a replacement solution.

Terms of payment

  • The products remain the property of the company Maison Soulat until its complete payment (law of the n°80335 of May 12, 1980).

  • The payment of the orders can be carried out by a mailed check (only for the countries of the European Union), bank card, bank transfer (ask us for our IBAN) or protected payment S.S.L. 

  • By clicking on the link "Pay by credit card", the customer declares to accept the payment of his order through our secure payment system, authorizing payments by Visa and Eurocard Mastercard.

  • Payments by a bank check (reserved for countries of the European Union) are made in euros. They must be made out to Maison Soulat at the following address:

SARL "Maison Soulat

52 avenue du Port du Roy



For any order by check, the customer must specify the number of his order, as well as his email. The orders paid by cheques are taken into account only with reception of the cheque accompanied by the printed order form.

  • The customer's bank details are encrypted and split during the transmission of your order. They are not kept on the server and are managed by the bank. The information requested for the payment of the order (credit card number, expiration date) are not accessible to the company Maison Soulat, which has only access to the acknowledgment that the payment was successfully processed.

  • The shipment of the order can not be done without full payment of the goods and shipping costs. In case of incomplete delivery, the shipping costs will be recalculated accordingly and the value of the undelivered items will be refunded. 

  • In case of absence of payment within six working days after validation of the order, this one will be canceled.

  • Recoveries by way of litigation will give place to a fixed allowance amounting to 15% of the amount of the order, without prejudice to the interests of delay and the damages and interests. 

  • Any sum not paid on the due date shall automatically and without formal notice give rise to the payment of interest on arrears at the legal interest rate plus 50%.

  • We reserve the right to take back our unpaid products within eight days of delivery.

  • For any dispute between the parties, only the commercial court of Libourne will be competent, even in case of plurality of defendants or appeal in guarantee.

Retraction period

In accordance with article L.221-18 and following of the Consumer Code, the buyer has a period of fourteen clear days from receipt of the products. The customer exercises this right of withdrawal without having to justify his decision or pay penalties. However, in accordance with Article L.221-23 of the Consumer Code, the direct costs of returning the products are at the customer's expense. The product must be returned to Maison Soulat in its original condition and packaging without undue delay and, at the latest, within fourteen days of the communication of its desire to withdraw. If the fourteen day period expires on a Saturday, Sunday or holiday, it is extended until the next business day. In case of exercise of the right of withdrawal, in accordance with Article L.221-24 of the Consumer Code, Maison Soulat reimburses the buyer for all sums paid, as soon as possible and no later than fourteen days from the date on which the company is informed of the customer's decision to withdraw.


In order to avoid any delay or problem of delivery leading to an additional cost of re-delivery at your charge, we thank you for specifying all the information when you register and for verifying, if necessary, the accuracy of the addresses of your recipients (door code, floor, telephone...). Please note that a post office box is not a delivery address. We insure the goods until the delivery place.

It is the responsibility of the recipient to check the package in the presence of the delivery person and to make any reservations on the spot in case of problems. In case of acceptance without reserve at the time of the reception of the parcel by the recipient, no recourse for compensation will be possible in the event of later problem, it is thus necessary that the recipient makes sure of the perfect state of the delivered products in the presence of the conveyor, in the event of doubt it is preferable to refuse the parcel, thus allowing the operation of the insurance. If the customer opts for a free pickup in store, he will be asked to select the store where he wishes to pick up his order.

The company Maison Soulat confirms the order by e-mail, confirming to the customer that the order has been taken into account.

All deliverable goods remain our property wherever they are located, including stores, warehouses, personal dwellings, until full payment of invoices due. This does not prevent the transfer of the risks of the goods to the buyer upon delivery.

Delivery time - Destination

The delivery time starts from the reception of the payment by the company Maison Soulat. The delivery time for a delivery in Metropolitan France is on average 3 to 6 working days, and a maximum of 30 working days from the reception of the payment. These delivery times are indicative and are only valid for deliveries in Metropolitan France or the Principality of Monaco. For all deliveries in Europe or abroad, please contact us for more information. If the delivery could not be ensured within one month from the reception of the payment, the consumer customer will have the possibility to cancel his order, to ask for the exchange or the refund of the product.

Customer relations - After-sales service

The present general conditions of sale above are governed by French law. In case of difficulties in the application of these general conditions of sale, we invite you to seek an amicable solution by contacting our Customer Service beforehand. 

Any complaint or request for information can be made directly with us: 

Postal address: 

SARL "Maison Soulat

52 avenue du Port du Roy



E-mail address: contact@maison-soulat.com

If you are not satisfied with the answer provided by the Customer Service and in accordance with the provisions of Articles L.611-1 to L.616-3 of the Consumer Code, the customer is informed that he/she may have recourse to a consumer mediator under the conditions provided for in Title I of Book VI of the Consumer Code. All the clauses appearing in the present general conditions of sale, as well as all the operations of purchase and sale which are aimed there will be subjected to the French law and will be presented to the jurisdiction of the Commercial court of Libourne, only qualified.

Contractual responsibility and guarantee

In accordance with the article L.411-1 of the Code of consumption, the products presented to the sale on the site on line of the company Maison Soulat answer the prescriptions in force relating to the safety and the health of the people, the loyalty of the commercial transactions and the protection of the consumers. The contractual obligations of the company Maison Soulat are automatically suspended and the responsibility of the company Maison Soulat is released in case of events of force majeure likely to stop or reduce the manufacturing, the transport of goods or to prevent the normal execution of sales. Similarly, the responsibility of the seller cannot be engaged in the event that the products sold are stored or consumed in abnormal conditions or incompatible with their nature. In accordance with the legal provisions concerning the conformity of hidden defects (article 1641 C.civ), the company Maison Soulat undertakes to reimburse or exchange the defective products or those that do not correspond to the order, excluding all damages and interest on any grounds whatsoever.

Personal data

In accordance with Regulation 2016/679 of 27 April 2016, on the protection of individuals with regard to the processing of personal data and on the free movement of such data, "Maison Soulat" sets up a processing of personal data which has for purpose the sale and delivery of products and services defined in this contract. The information requested at the time of the order is necessary for the establishment of the invoice (legal obligation) and the delivery of the ordered goods, without which the order could not be placed. The access to the personal account is protected and ensured by a confidential code determined by the customer during the creation of the account. For any additional information, please contact us by email at the following address: contact@maison-soulat.com

The customer placing an order through the website: https://maison-soulat.com, agrees to be solicited by the email address that it has provided. "Maison Soulat" is likely to send commercial offers by email, it undertakes to ensure that the customer can, at the end of each message, oppose this type of solicitation. In addition, the customer can, on their side, make a request by postal mail in order not to be solicited any more, to: SARL " Maison Soulat ", 52 avenue du Port du Roy, 33500 Libourne, France.

Maison Soulat" does not sell or rent addresses (email and postal) and personal information about its customers.

Use of cookies

We use cookies mainly to allow you to stay logged in after your first connection if you wish (and avoid entering your password each time), or to remember the products in your shopping cart. If you browse the site by clicking "Accept cookies", you agree to the use of cookies necessary for the proper functioning of the site https://maison-soulat.com, for a maximum period of 13 months. In order to respect your freedom, you can agree not to transmit information via cookies and therefore refuse their use.

Data-processing law and freedoms 

"Maison Soulat" respects the provisions of the National Commission for Information Technology and Civil Liberties. In accordance with the "Data-processing law and Freedoms" of January 6, 1978 modified in 2004, the customer has, constantly, a right of access, of correction, and opposition to the whole of his personal data by writing, by mail and by justifying of his identity, to: SARL " Maison Soulat ", 52 avenue du Port du Roy, 33500 Libourne, France

Conditions of use

The customer declares to have taken knowledge of the following provisions before making any order. By choosing to purchase products online, he/she accepts the following terms. Except sale and without commitment, within the limit of available stocks. We are likely to call upon other delivery services if necessary, in particular for the transport of larger bottles such as Magnums, beers, or gift boxes.

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